Summary
Senior technical writer with 7 years of experience building technical documentation. Proven expertise in API documentation, SDK guides, product documentation (B2B SaaS), knowledge base articles, and integration guides for developers. Experienced in collaborating with engineering and product teams in an agile environment to deliver accurate technical content that drives product adoption.Work History
PayPal
- Title: Senior Technical Writer
- Dates of Employment: January 2025 – Present
- Location: Bengaluru, India
Responsibilities and Accomplishments
- Docs Portfolio Management: Estimated and planned all work for Zettle (PayPal’s Point Of Sale offering) portfolio. Managed stakeholder communication, content generation, and end-to-end deployment of Zettle docs.
- Agentic AI Workflow Integration: Led the integration of agentic AI workflows, standardized templates, deployed agents to generate content and code samples, and implemented a feedback loop to catch hallucinations, remarkably improving documentation turnaround time.
- Team Leadership: Stepped up to lead a team of 3, executing Staff/Lead-level responsibilities to strategize, plan, and deliver high-priority initiatives like Usage-Based Billing on accelerated timelines.
Aquera
- Title: Information Developer
- Dates of Employment: June 2023 – December 2024
- Location: Bengaluru, India
Responsibilities and Accomplishments
- Connector Documentation: Led documentation efforts to list Aquera’s connectors on the Okta Integration Network, increasing inbound business prospects by 30%. Independently learned the Okta ecosystem and customized configuration guides to meet strict Okta submission guidelines.
- Docs-as-Code Strategy: Spearheaded the docs-as-code initiative for REST API documentation and trained peers on API documentation tools.
- Process Enhancements: Reduced internal review response time from 3 days to 1 day through focused workflow improvements.
CGI
- Title: Senior Technical Writer
- Dates of Employment: January 2023 – June 2023
- Location: Bengaluru, India
Responsibilities and Accomplishments
- End-to-End Lifecycle Management: Managed the end-to-end document development lifecycle for 4 parallel projects.
- API Documentation Delivery: Delivered comprehensive REST API documentation for CGI client Michelin’s mapping service.
- Process Optimization: Crafted specialized templates to support product owners in effectively managing client-facing release notes.
Nokia Solutions and Networks
- Title: Technical Content Developer
- Dates of Employment: July 2022 – January 2023
- Location: Bengaluru, India
Responsibilities and Accomplishments
- Technical Authoring: Authored diverse technical documents such as feature documents, system overviews, technical hardware descriptions, troubleshooting guides, and REST API guides.
- Cross-Functional Collaboration: Partnered with cross-functional teams to ensure timely delivery and accuracy of customer-facing documents.
Beebom
- Title: Staff Writer
- Dates of Employment: June 2019 – July 2022
- Location: New Delhi, India
Responsibilities and Accomplishments
- Traffic Growth Strategy: Launched and owned a weekend content vertical that grew organic traffic by 40%.
- Documentation Expertise: Authored user guides, tutorials, and technical product breakdowns, building foundational expertise in translating complex tech concepts into accessible content.
Core Competencies
- Writing Skills: Technical Writing, API Documentation, DITA-compliant Authoring, Information Architecture, and Content Strategy.
- Soft Skills: Stakeholder Management, Team Leadership, Cross-functional Collaboration, and Customer Focus.
Technical Communication Skills and Software
Documentation Tools
- Oxygen XML Editor
- Confluence
- Mintlify
- Docusaurus
- Vale
- Redocly
Documentation Standards & Formats
- DITA
- Markdown
- OpenAPI
Development & Collaboration Tools
- Git, GitHub
- Visual Studio Code
- Postman
- Jira
AI Tools
- Claude Code
- OpenAI Codex
- Gemini CLI
- GitHub Copilot
Education
Bachelor of Engineering
- School: Coimbatore Institute of Engineering and Technology (affiliated to Anna University)
- Major: Computer Science and Engineering (C.S.E)