Senior technical writer with 7 years of experience, driving product adoption through developer documentation, docs-as-code workflows, and agentic AI integration.
Senior technical writer with 7 years of experience building technical documentation. Proven expertise in API documentation, SDK guides, product documentation (B2B SaaS), knowledge base articles, and integration guides for developers. Experienced in collaborating with engineering and product teams in an agile environment to deliver accurate technical content that drives product adoption.
Recommendation from Menaka Lekshmiganthan, Developer Documentation Manager at PayPal: Reporting manager’s recommendation highlighting Subin’s technical depth, leadership, stakeholder management, and contributions to AI-first documentation workflows at PayPal.
LinkedIn recommendation from Menaka Lekshmiganthan, Developer Documentation Manager at PayPal
Recognition for local environment support: Reporting manager’s recognition highlighting Subin’s support in helping the team troubleshoot and set up local environments, improving team self-reliance.
Recognition for local environment support
Recognition for Usage-Based Billing from Rahul Bhardwaj, Product Manager at PayPal: Product manager’s recognition highlighting Subin’s contribution to launching Usage-Based Billing by building comprehensive developer guides under a tight timeline.
Recognition for Usage-Based Billing from Rahul Bhardwaj, Product Manager at PayPal
Recognition for ACH developer documentation from Srini Chavali, Product Manager at PayPal: Product manager’s recognition highlighting Subin’s ability to quickly onboard to ACH project and deliver developer documentation on time.
Recognition for ACH developer documentation from Srini Chavali, Product Manager at PayPal
Recognition for lead work: Reporting manager’s recognition highlighting Subin’s clear planning, ownership, stakeholder communication, and reliable delivery while handling lead responsibilities.
Docs Portfolio Management: Estimated and planned all work for Zettle (PayPal’s Point Of Sale offering) portfolio. Managed stakeholder communication, content generation, and end-to-end deployment of Zettle docs.
Agentic AI Workflow Integration: Led the integration of agentic AI workflows, standardized templates, deployed agents to generate content and code samples, and implemented a feedback loop to catch hallucinations, remarkably improving documentation turnaround time.
Team Leadership: Stepped up to lead a team of 3, executing Staff/Lead-level responsibilities to strategize, plan, and deliver high-priority initiatives like Usage-Based Billing on accelerated timelines.
Connector Documentation: Led documentation efforts to list Aquera’s connectors on the Okta Integration Network, increasing inbound business prospects by 30%. Independently learned the Okta ecosystem and customized configuration guides to meet strict Okta submission guidelines.
Docs-as-Code Strategy: Spearheaded the docs-as-code initiative for REST API documentation and trained peers on API documentation tools.
Process Enhancements: Reduced internal review response time from 3 days to 1 day through focused workflow improvements.
Technical Authoring: Authored diverse technical documents such as feature documents, system overviews, technical hardware descriptions, troubleshooting guides, and REST API guides.
Cross-Functional Collaboration: Partnered with cross-functional teams to ensure timely delivery and accuracy of customer-facing documents.
Traffic Growth Strategy: Launched and owned a weekend content vertical that grew organic traffic by 40%.
Documentation Expertise: Authored user guides, tutorials, and technical product breakdowns, building foundational expertise in translating complex tech concepts into accessible content.
