Senior technical writer with 7 years of experience, driving product adoption through developer documentation, docs-as-code workflows, and agentic AI integration.
Senior technical writer with 7 years of experience building technical documentation. Proven expertise in API documentation, SDK guides, product documentation (B2B SaaS), knowledge base articles, and integration guides for developers. Experienced in collaborating with engineering and product teams in an agile environment to deliver accurate technical content that drives product adoption.
Work History
Autodesk
Title: Senior Content Designer
Dates of Employment: June 2026 – Present
Location: Bengaluru, India
Responsibilities and Accomplishments
Work in progress. Stay tuned.
PayPal
Title: Senior Technical Writer
Dates of Employment: January 2025 – April 2026
Location: Bengaluru, India
Appreciations
Manager feedback
Local setup support
Usage-Based Billing
ACH developer docs
Lead responsibilities
Recommendation from Menaka Lekshmiganthan, Developer Documentation Manager at PayPal: Reporting manager’s recommendation highlighting Subin’s technical depth, leadership, stakeholder management, and contributions to AI-first documentation workflows at PayPal.
LinkedIn recommendation from Menaka Lekshmiganthan, Developer Documentation Manager at PayPal
Recognition for local environment support: Reporting manager’s recognition highlighting Subin’s support in helping the team troubleshoot and set up local environments, improving team self-reliance.
Recognition for local environment support
Recognition for Usage-Based Billing from Rahul Bhardwaj, Product Manager at PayPal: Product manager’s recognition highlighting Subin’s contribution to launching Usage-Based Billing by building comprehensive developer guides under a tight timeline.
Recognition for Usage-Based Billing from Rahul Bhardwaj, Product Manager at PayPal
Recognition for ACH developer documentation from Srini Chavali, Product Manager at PayPal: Product manager’s recognition highlighting Subin’s ability to quickly onboard to ACH project and deliver developer documentation on time.
Recognition for ACH developer documentation from Srini Chavali, Product Manager at PayPal
Recognition for lead work: Reporting manager’s recognition highlighting Subin’s clear planning, ownership, stakeholder communication, and reliable delivery while handling lead responsibilities.
Recognition for lead work
Responsibilities and Accomplishments
Docs Portfolio Management: Estimated and planned all work for Zettle (PayPal’s Point Of Sale offering) portfolio. Managed stakeholder communication, content generation, and end-to-end deployment of Zettle docs.
Agentic AI Workflow Integration: Led the integration of agentic AI workflows, standardized templates, deployed agents to generate content and code samples, and implemented a feedback loop to catch hallucinations, remarkably improving documentation turnaround time.
Team Leadership: Stepped up to lead a team of 3, executing Staff/Lead-level responsibilities to strategize, plan, and deliver high-priority initiatives like Usage-Based Billing on accelerated timelines.
Aquera
Title: Information Developer
Dates of Employment: June 2023 – December 2024
Location: Bengaluru, India
Responsibilities and Accomplishments
Connector Documentation: Led documentation efforts to list Aquera’s connectors on the Okta Integration Network, increasing inbound business prospects by 30%. Independently learned the Okta ecosystem and customized configuration guides to meet strict Okta submission guidelines.
Docs-as-Code Strategy: Spearheaded the docs-as-code initiative for REST API documentation and trained peers on API documentation tools.
Process Enhancements: Reduced internal review response time from 3 days to 1 day through focused workflow improvements.
CGI
Title: Senior Technical Writer
Dates of Employment: January 2023 – June 2023
Location: Bengaluru, India
Responsibilities and Accomplishments
End-to-End Lifecycle Management: Managed the end-to-end document development lifecycle for 4 parallel projects.
API Documentation Delivery: Delivered comprehensive REST API documentation for CGI client Michelin’s mapping service.
Process Optimization: Crafted specialized templates to support product owners in effectively managing client-facing release notes.
Nokia Solutions and Networks
Title: Technical Content Developer
Dates of Employment: July 2022 – January 2023
Location: Bengaluru, India
Responsibilities and Accomplishments
Technical Authoring: Authored diverse technical documents such as feature documents, system overviews, technical hardware descriptions, troubleshooting guides, and REST API guides.
Cross-Functional Collaboration: Partnered with cross-functional teams to ensure timely delivery and accuracy of customer-facing documents.
Beebom
Title: Staff Writer
Dates of Employment: June 2019 – July 2022
Location: New Delhi, India
Responsibilities and Accomplishments
Traffic Growth Strategy: Launched and owned a weekend content vertical that grew organic traffic by 40%.
Documentation Expertise: Authored user guides, tutorials, and technical product breakdowns, building foundational expertise in translating complex tech concepts into accessible content.
Core Competencies
Writing Skills: Technical Writing, API Documentation, DITA-compliant Authoring, Information Architecture, and Content Strategy.
Soft Skills: Stakeholder Management, Team Leadership, Cross-functional Collaboration, and Customer Focus.
Technical Communication Skills and Software
Documentation Tools
Oxygen XML Editor
Confluence
Mintlify
Docusaurus
Vale
Redocly
Documentation Standards & Formats
DITA
Markdown
OpenAPI
Development & Collaboration Tools
Git, GitHub
Visual Studio Code
Postman
Jira
AI Tools
Claude Code
OpenAI Codex
Gemini CLI
GitHub Copilot
Education
Bachelor of Engineering
School: Coimbatore Institute of Engineering and Technology (affiliated to Anna University)
Major: Computer Science and Engineering (C.S.E)
Last modified on July 16, 2026
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