> ## Documentation Index
> Fetch the complete documentation index at: https://portfolio.subinb.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Subin's Resume

> Senior technical writer with 7 years of experience, driving product adoption through developer documentation, docs-as-code workflows, and agentic AI integration.

<Tip>
  For a PDF version, see [Subin's resume](https://drive.google.com/drive/u/0/folders/1TR67fGNhxfJC5e3suLhavUVmhEsK89ei).
</Tip>

## Summary

Senior technical writer with 7 years of experience building technical documentation. Proven expertise in API documentation, SDK guides, product documentation (B2B SaaS), knowledge base articles, and integration guides for developers. Experienced in collaborating with engineering and product teams in an agile environment to deliver accurate technical content that drives product adoption.

## Work History

### Autodesk

* **Title:** Senior Content Designer
* **Dates of Employment:** June 2026 – Present
* **Location:** Bengaluru, India

#### Responsibilities and Accomplishments

Work in progress. Stay tuned.

### PayPal

* **Title:** Senior Technical Writer
* **Dates of Employment:** January 2025 – April 2026
* **Location:** Bengaluru, India

#### Appreciations

<Tabs>
  <Tab title="Manager feedback">
    **Recommendation from Menaka Lekshmiganthan, Developer Documentation Manager at PayPal**: Reporting manager's recommendation highlighting Subin's technical depth, leadership, stakeholder management, and contributions to AI-first documentation workflows at PayPal.

    <Frame caption="LinkedIn recommendation from Menaka Lekshmiganthan, Developer Documentation Manager at PayPal">
      <img src="https://mintcdn.com/na-329bd696/KIL2o7AnG4QX7zzm/images/appreciations/linkedin-recommendation-menaka.png?fit=max&auto=format&n=KIL2o7AnG4QX7zzm&q=85&s=cb573ca3129dd1f9cf29d79dae5fc1bc" alt="LinkedIn recommendation from Menaka Lekshmiganthan, Developer Documentation Manager at PayPal" style={{ maxWidth: "760px", width: "100%", margin: "0 auto" }} width="1550" height="880" data-path="images/appreciations/linkedin-recommendation-menaka.png" />
    </Frame>
  </Tab>

  <Tab title="Local setup support">
    **Recognition for local environment support**: Reporting manager’s recognition highlighting Subin's support in helping the team troubleshoot and set up local environments, improving team self-reliance.

    <Frame caption="Recognition for local environment support">
      <img src="https://mintcdn.com/na-329bd696/KIL2o7AnG4QX7zzm/images/appreciations/win-together-local-env.png?fit=max&auto=format&n=KIL2o7AnG4QX7zzm&q=85&s=df13f8a7b40c6b8c49556ede1174905e" alt="Recognition for local environment support" style={{ maxWidth: "680px", width: "100%", margin: "0 auto" }} width="1266" height="1104" data-path="images/appreciations/win-together-local-env.png" />
    </Frame>
  </Tab>

  <Tab title="Usage-Based Billing">
    **Recognition for Usage-Based Billing from Rahul Bhardwaj, Product Manager at PayPal**: Product manager's recognition highlighting Subin's contribution to launching Usage-Based Billing by building comprehensive developer guides under a tight timeline.

    <Frame caption="Recognition for Usage-Based Billing from Rahul Bhardwaj, Product Manager at PayPal">
      <img src="https://mintcdn.com/na-329bd696/KIL2o7AnG4QX7zzm/images/appreciations/win-together-usage-based-billing.png?fit=max&auto=format&n=KIL2o7AnG4QX7zzm&q=85&s=38ca090cb7632c460aab8d81cf753f98" alt="Recognition for Usage-Based Billing from Rahul Bhardwaj, Product Manager at PayPal" style={{ maxWidth: "680px", width: "100%", margin: "0 auto" }} width="1264" height="1532" data-path="images/appreciations/win-together-usage-based-billing.png" />
    </Frame>
  </Tab>

  <Tab title="ACH developer docs">
    **Recognition for ACH developer documentation from Srini Chavali, Product Manager at PayPal**: Product manager's recognition highlighting Subin's ability to quickly onboard to ACH project and deliver developer documentation on time.

    <Frame caption="Recognition for ACH developer documentation from Srini Chavali, Product Manager at PayPal">
      <img src="https://mintcdn.com/na-329bd696/KIL2o7AnG4QX7zzm/images/appreciations/win-together-ach-dev-docs.png?fit=max&auto=format&n=KIL2o7AnG4QX7zzm&q=85&s=127bb7942364b7be2f3145bfb3a2f297" alt="Recognition for ACH developer documentation from Srini Chavali, Product Manager at PayPal" style={{ maxWidth: "680px", width: "100%", margin: "0 auto" }} width="1256" height="1122" data-path="images/appreciations/win-together-ach-dev-docs.png" />
    </Frame>
  </Tab>

  <Tab title="Lead responsibilities">
    **Recognition for lead work**: Reporting manager’s recognition highlighting Subin's clear planning, ownership, stakeholder communication, and reliable delivery while handling lead responsibilities.

    <Frame caption="Recognition for lead work">
      <img src="https://mintcdn.com/na-329bd696/KIL2o7AnG4QX7zzm/images/appreciations/win-together-lead-work.png?fit=max&auto=format&n=KIL2o7AnG4QX7zzm&q=85&s=e6f1c5c297f4b6a41039078e6a8de9b5" alt="Recognition for lead work" style={{ maxWidth: "680px", width: "100%", margin: "0 auto" }} width="1272" height="1096" data-path="images/appreciations/win-together-lead-work.png" />
    </Frame>
  </Tab>
</Tabs>

#### Responsibilities and Accomplishments

* **Docs Portfolio Management:** Estimated and planned all work for [Zettle](https://developer.zettle.com/) (PayPal’s Point Of Sale offering) portfolio. Managed stakeholder communication, content generation, and end-to-end deployment of Zettle docs.
* **Agentic AI Workflow Integration:** Led the integration of agentic AI workflows, standardized templates, deployed agents to generate content and code samples, and implemented a feedback loop to catch hallucinations, remarkably improving documentation turnaround time.
* **Team Leadership:** Stepped up to lead a team of 3, executing Staff/Lead-level responsibilities to strategize, plan, and deliver high-priority initiatives like [Usage-Based Billing](https://docs.paypal.ai/limited-release/usage-based-billing/overview) on accelerated timelines.

### Aquera

* **Title:** Information Developer
* **Dates of Employment:** June 2023 – December 2024
* **Location:** Bengaluru, India

#### Responsibilities and Accomplishments

* **Connector Documentation:** Led documentation efforts to list Aquera’s connectors on the [Okta Integration Network](https://www.okta.com/integrations/), increasing inbound business prospects by 30%. Independently learned the Okta ecosystem and customized configuration guides to meet strict Okta submission guidelines.
* **Docs-as-Code Strategy:** Spearheaded the docs-as-code initiative for REST API documentation and trained peers on API documentation tools.
* **Process Enhancements:** Reduced internal review response time from 3 days to 1 day through focused workflow improvements.

### CGI

* **Title:** Senior Technical Writer
* **Dates of Employment:** January 2023 – June 2023
* **Location:** Bengaluru, India

#### Responsibilities and Accomplishments

* **End-to-End Lifecycle Management:** Managed the end-to-end document development lifecycle for 4 parallel projects.
* **API Documentation Delivery:** Delivered comprehensive REST API documentation for CGI client Michelin’s mapping service.
* **Process Optimization:** Crafted specialized templates to support product owners in effectively managing client-facing release notes.

### Nokia Solutions and Networks

* **Title:** Technical Content Developer
* **Dates of Employment:** July 2022 – January 2023
* **Location:** Bengaluru, India

#### Responsibilities and Accomplishments

* **Technical Authoring:** Authored diverse technical documents such as feature documents, system overviews, technical hardware descriptions, troubleshooting guides, and REST API guides.
* **Cross-Functional Collaboration:** Partnered with cross-functional teams to ensure timely delivery and accuracy of customer-facing documents.

### Beebom

* **Title:** Staff Writer
* **Dates of Employment:** June 2019 – July 2022
* **Location:** New Delhi, India

#### Responsibilities and Accomplishments

* **Traffic Growth Strategy:** Launched and owned a weekend content vertical that grew organic traffic by 40%.
* **Documentation Expertise:** Authored user guides, tutorials, and technical product breakdowns, building foundational expertise in translating complex tech concepts into accessible content.

## Core Competencies

* **Writing Skills:** Technical Writing, API Documentation, DITA-compliant Authoring, Information Architecture, and Content Strategy.
* **Soft Skills:** Stakeholder Management, Team Leadership, Cross-functional Collaboration, and Customer Focus.

## Technical Communication Skills and Software

### Documentation Tools

* Oxygen XML Editor
* Confluence
* Mintlify
* Docusaurus
* Vale
* Redocly

### Documentation Standards & Formats

* DITA
* Markdown
* OpenAPI

### Development & Collaboration Tools

* Git, GitHub
* Visual Studio Code
* Postman
* Jira

### AI Tools

* Claude Code
* OpenAI Codex
* Gemini CLI
* GitHub Copilot

## Education

### Bachelor of Engineering

* **School:** Coimbatore Institute of Engineering and Technology (affiliated to Anna University)
* **Major:** Computer Science and Engineering (C.S.E)